Claims Assessor German Speaker
Recruitment Bureau
Louth, Meath
Overview of role : To assess and settle International Private Medical Insurance (IPMI) claims quickly and efficiently whilst providing an excellent level of customer service at all times. Responsibilities: Promote the best image of the Company through a professional manner, personal appearance and behaviour and adhere to company standards and procedures. Maintain the highest level of personal conduct. Develop and utilise specialist knowledge, skills and appropriate behaviours to achieve a successful case outcome. Ensure delivery of exceptional customer service throughout all communication channels. Investigate, negotiate and settle cases within an agreed authority level/KPI’s and timeframes. Escalate complex cases and customer complaints. Accurately record case data and ensuring proactive case progression. Communicate decisions to customers and provide a clear and understandable explanation of case status. Understand and follow departmental procedures and ensure compliance with FSA, Central Bank of Ireland and regulatory requirements. Assist with the handling of claims calls relating specifically to the IPMI business – from IPMI policy-holders, agents, medical providers and corporate clients. Required / Desirable Qualifications and Experience: Must be APA qualified as a minimum insurance educational requirement. Fluent German speaker - good communication skills, both verbal and written. Relevant PC skills and typing – Work & Outlook (essential), Excel (desirable. Able to strike a balance between demonstrating empathy with the customer whilst conscious of the need to settle claims in accordance with policy wordings. If you are interested in the above role, please email your CV to cv @recruitmentbureau.com or contact Hazel Markey on 041 9830566 quoting reference HM/4139. At The Recruitment Bureau, we respect your privacy. Your CV will not be forwarded to a client company without your consent. This job originally appeared on RecruitIreland.com.
2440 days ago